Privacy Policy

Last updated: 25 August 2026

Welcome Opticians respects your privacy. This policy explains how information may be handled when you visit this website or communicate with our store through phone, messaging channels, social media, or in person.

1. Information we may receive

We may receive information that you voluntarily provide, such as your name, phone number, enquiry details, product preferences, order-related information, or feedback. This website does not include an online enquiry form and does not intentionally collect payment-card information.

2. How information may be used

Information may be used to respond to enquiries, share requested product or order information, provide customer assistance, maintain relevant business records, improve store service, and comply with applicable legal obligations.

3. Messaging and communication

When you contact us through a phone or messaging service, that service may process information under its own privacy terms. We use the information received only for legitimate customer communication and service-related purposes. You may ask us to stop promotional communication at any time.

4. Sharing of information

We do not sell personal information. Information may be shared only with service providers supporting business operations, when necessary to complete a requested service, or when required by law. Such sharing is limited to the relevant purpose.

5. Cookies and external links

This website does not intentionally use advertising cookies. It contains links to third-party services such as maps and social media. Their websites may collect information according to their respective policies.

6. Data retention and security

We retain information only for as long as reasonably necessary for customer service, operational, accounting, dispute-resolution, or legal purposes. Reasonable measures are used to protect information, although no communication or storage system can be guaranteed to be completely secure.

7. Your choices

You may request access, correction, or deletion of personal information held by us, subject to applicable legal and record-keeping requirements. You may also request that promotional messages be discontinued.

8. Contact us

For privacy-related questions, contact: