Terms & Conditions

Last updated: 25 August 2026

These terms apply to the use of this website and to general enquiries made to Welcome Opticians. Product-specific terms communicated at the store or on an invoice will apply to the relevant purchase.

1. Website information

The content on this website is provided for general business and customer information. We make reasonable efforts to keep it accurate, but product availability, designs, features, pricing, offers, timings, and other details may change without prior notice.

2. Products and availability

Products shown or described are indicative of the categories available at the store. Actual stock, colours, sizes, specifications, brands, and prices must be confirmed directly with the store.

3. Orders and payments

An order is confirmed only after the store accepts the order details and applicable payment terms. Customers should review the product description, order specifications, estimated completion or delivery information, and invoice details before approval.

4. Fitting, adjustments and product care

Fitting and adjustment assistance is provided according to the product condition and practical feasibility. Damage caused by misuse, accidental impact, improper handling, unauthorised alteration, or normal wear may not be covered by complimentary assistance or manufacturer support.

5. Returns, exchanges and warranties

Returns, exchanges, cancellations, and warranty support depend on the product category, its condition, customisation, supplier or manufacturer policy, and the terms stated at purchase. Customised or specially ordered items may not be eligible for return or exchange except where required by applicable law or where a verified defect is covered.

6. Third-party links

This website may link to maps, social media, or other third-party services. Welcome Opticians is not responsible for the content, availability, security, or practices of those services.

7. Intellectual property

The business name, website copy, layout, graphics, and other original material on this website may not be reproduced or commercially used without permission, except as allowed by law.

8. Limitation of liability

To the extent permitted by law, Welcome Opticians will not be liable for indirect or consequential loss arising solely from use of this informational website or reliance on information that should have been confirmed directly with the store.

9. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.

10. Contact